Customer Service Representative

3 weeks ago

Macquarie Park, Australia Brambles Group Full time

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


Job Description
- Global, ASX-listed market leader in Logistics & Supply Chain, with shiny new offices at Macquarie Park & a Hybrid work arrangement
- Dynamic, collaborative team who’s passionate about elevating the Customer Experience
- Actively contribute to a fast-paced Customer Service environment, maximising your relationship-building & organisation skills

As part of the collaborative & supportive CHEP Customer Services team, reporting directly to the Customer Service Team Leader, your role will be to handle all enquiries from Customers, CHEP field staff and providers covering Logistics, movement transactions, invoices, systems queries, new accounts and general support.

The key responsibilities of this role include:

- Resolving queries around account transactions, invoices, systems queries, new accounts and general support
- Answering 40-45 calls/day professionally and positively, providing first call resolution
- Focusing on the customer to understand their needs and pain point to effectively problem solve
- Entering and maintaining accurate data records on various systems
- Actively working to understand CHEP's business functions, systems and products so you can provide a one-stop shop for inbound calls
- Action all same day deliveries and/or cancellations within agreed timelines
- Understands all systems used by CHEP Australia and the use of data within those systems.
- Helps to identify and contribute to performance improvement activities, to ensure continuous development

What you can bring:

- Demonstrated experience in a busy customer service and/or logistics support role within a contact centre
- Experience in quickly and efficiently solving customer issues
- A can-do positive attitude with an empathetic nature
- Computer literacy with proficiency in Microsoft Office
- Some knowledge of SAP / Saleforce / Virtual Assistant, i.e. 'Chatbot' experience would be an advantage
- Strong communication skills with an aptitude to build strong working relationships with a wide range of people
- High attention to detail, with systematic and timely follow-through
- The ability to handle multiple tasks/projects and operate well under pressure

We value creativity, collaboration, and curiosity, and we are looking for someone who shares these values - someone who is excited to support the ambition to foster Supreme Customer Value

More about CHEP, a Brambles Company:
CHEP is part of Brambles Limited, a global leader in supply chain logistics employing more than 12,000 people in 60+ countries. As a pioneer of the sharing economy, we are one of the world’s most sustainable logistics businesses. Brambles and CHEP platforms are the invisible backbone of global supply chains, primarily serving the fast-moving consumer goods, fresh produce, beverage, retail and general manufacturing industries. Our circular business model facilitates the ‘share and reuse’ of the world’s largest poll of reusable pallets and containers. We connect people with life’s essentials every day in a nature-positive way.

CHEP Australia offers a range of employee benefits including a competitive salary, bonus opportunities, a supportive learning and development culture and a wide range of opportunities to assist you in achieving your career aspirations.

CHEP Australia, as part of Brambles, provides you unparalleled opportunities to advance and accelerate your career - we're large enough to take you anywhere and small enough to make sure you get there

Benefits:

- Work for an accredited Global Top Employer in Australia
- Flexible Hybrid working environment
- Paid volunteer leave for those who wish to volunteer their services to a community organisation - 3 days per annum
- Reward and Recognition Program to celebrate outstanding achievements of our people through a number of different delivery methods
- Employee discounts with a range of partners
- Up to 14 weeks of paid parental leave for primary care givers and 2 weeks of paid parental leave for secondary care givers
- Unparalleled opportunities to advance and accelerate your career
- Attractive options to purchase Brambles shares

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