Customer Advocate

2 days ago

Canberra, ACT, Australia beBeeCase Full time $60,000 - $80,000

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey.

The Opportunity

As part of our diverse team based in Canberra, you will make a positive impact on someone's life every day, feeling great satisfaction knowing your talent and hard work has a purpose.

Come join us as a Case Manager and make a difference in the lives of injured workers in the Federal Self Insurance space If you are looking to leverage your customer service experience and kickstart your career in the workers compensation space, then this role is for you.

We have several entry-level positions open in our claim's teams. In these roles, you will manage a portfolio of workers' compensation claims and communicate with injured workers, employers, and their healthcare providers.

Your primary goal will be to deliver excellent customer service and assist injured workers in their recovery and return to work. We provide full training, so no previous experience in case management is required.

Your Key Responsibilities:

  • Provide early, timely and personal customer focused and empathetic service to injured workers and employers.
  • Proactively and effectively manage all aspects of a caseload of worker's compensation claims within the legislation and compliance guidelines.
  • Deliiver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.
  • Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations and responsibilities).
  • Conduct claims reviews, case conferences or face to face meetings with clients as required.

About You:

  • Previous experience within a medical, hospitality, retail or corporate field, specialising in customer service is highly desirable.
  • Willingness to go above and beyond for customers.
  • The ability to multitask and shift priorities when needed.
  • Thrive on working in a team environment and collaborating with others.
  • Proactive, self-motivated and can think creatively when engaging with stakeholders such as workers, employers and providers.
  • High attention to detail and organisational skills.

What We Offer:

  • A vibrant, collaborative innovative team culture.
  • Flexibility with opportunity to WFH when you are fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Companywide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Up to 16 weeks paid parental leave, plus super.

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

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