Customer Experience Manager

6 days ago

NewcastleMaitland, Australia beBeeCustomer Full time $132,000

City of Newcastle is seeking a customer centric professional to champion the voice of its customers.

The ideal candidate will have strong leadership skills and the ability to generate insights that inform strategic decisions and drive service improvements.

This role involves leading the expansion and delivery of the Voice of Customer program, using customer and performance data to improve services.

A key aspect of this role is to embed customer feedback into everyday practice and mature the VOC practice, ensuring high-quality service experiences for both internal and external customers.

As a member of our team, you'll be responsible for managing a supportive and experienced team that values collaboration, innovation, and continuous learning.

Responsibilities
  • Develop and implement a customer insight strategy to drive business outcomes
  • Lead the expansion and delivery of the Voice of Customer program, using data analytics to inform decision making
  • Embed customer feedback into everyday practice and mature the VOC practice
  • Manage a team to achieve business objectives
Benefits
  • 35-hour working week with flexible work arrangements
  • Four weeks annual leave, three weeks personal leave, plus two additional paid public holidays
  • 17.5% annual leave loading payment
  • Paid parental leave for primary carers
  • Industry leading employment conditions
  • Corporate Fitness program from as little as $12.90 per fortnight
  • Access to exclusive employee benefits programs

We are committed to providing a healthy and sustainable work environment that promotes work life balance and well-being.

Our employees are encouraged to make time for what's important and we provide the benefits to enable this.

Additional Information

We do not accept unsolicited resumes or recruitment agency contact at this stage.

Location: Newcastle, NSW, Australia

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