Customer Experience Specialist

2 weeks ago

NewcastleMaitland, Australia beBeeCustomerService Full time $56,500 - $75,265
Job Title:

Retail Customer Service Officer

About the Role

The Retail Customer Service Officer plays a vital role in delivering exceptional customer experiences and building strong relationships with customers.

  • Performing sales and service transactions with customers to meet their needs and provide excellent service.
  • Managing high-value transactions accurately, including handling cash, cheques, credit cards, and EFTPOS payments.
  • Conducting and processing identity services transactions, such as Australian Passport Interviews.
  • Promoting products and services through up-selling and cross-selling, merchandising, and other promotional activities.
  • Assisting customers with mail lodgements and associate costs.
  • Building rewarding relationships with customers by understanding their needs and preferences.
  • Providing administrative support, including stocktaking and record maintenance.
Requirements

To succeed in this role, you will need:

  • Experience in customer service and/or cash handling.
  • A friendly, enthusiastic, and reliable attitude, with a passion for working in a team environment.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Physical stamina to lift up to 16kgs of mail regularly and stand for your shift.
Career Development

We invest in our employees' growth and development, offering opportunities for career advancement and professional development.

Our Culture

We value diversity, inclusivity, empowerment, and safety, and we're committed to creating a workplace that reflects these values.

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