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Information Management Coordinator

1 month ago

Saint Leonards, Victoria, Australia InDebted Full time
About InDebted

InDebted is a pioneering organization that provides innovative solutions to support consumers with overdue debts. Our approach combines technology and human expertise to deliver personalized collections experiences.

We're a rapidly expanding team of over 300 professionals working across the globe, with offices in Australia, the United Kingdom, and the United States. As we continue to grow, we're looking for talented individuals like you to join our mission.

Position Overview

The Knowledge Management Specialist plays a crucial role in supporting the organization's processes and documentation. This entry-level position involves working closely with subject matter experts to gather and validate information, ensuring alignment with our knowledge management strategy.

Key Responsibilities
  • Process and Documentation Management
  • Create, maintain, and update organizational processes and documentation under supervision.
  • Organize and categorize process documentation for easy access by relevant stakeholders.
  • Collaboration and Alignment
  • Collaborate with SMEs to gather and validate process information.
  • Support process documentation and alignment efforts.
  • Auditing & Quality Assurance
  • Conduct basic audits under supervision to ensure documentation accuracy and relevance.
  • Support the maintenance of audit databases.
  • Knowledge Sharing
  • Support knowledge-sharing initiatives and participate in process-related discussions and workshops.
  • Subject Matter Expertise
  • Develop expertise in knowledge management processes and support SMEs in process-related tasks.
  • Client Audit Support
  • Assist in preparing documentation for client audits.
Salary and Benefits

We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience. Additionally, you'll enjoy flexible work arrangements, including remote work options, adaptive working hours, and a trust-based leave model.

Requirements
  • 1-3 years of experience in a related role.
  • Strong organizational skills and attention to detail.
  • Basic knowledge of process documentation and management.
  • Good communication and collaboration skills.
Preferred Skills
  • Familiarity with knowledge management tools and systems.
  • Basic experience with audit and quality assurance processes.

At InDebted, we celebrate diversity and believe that bringing diverse individuals together allows us to build better products and a better overall company. We're an Equal Opportunity Employer.