Business Relationship Manager

2 weeks ago

Haymarket, New South Wales, Australia beBeeClient Full time $75,000 - $105,000

**Customer Success Manager Role Overview**

The primary objective of this position is to ensure client satisfaction and long-term success by fostering relationships, delivering exceptional customer experiences, and aligning with individual business objectives.

This role requires a strategic approach to relationship management, product adoption, and engagement. The successful candidate will champion onboarding processes, facilitate educational sessions, and drive customer retention through cross-functional collaboration.

We are seeking a seasoned professional who can effectively monitor usage metrics, identify growth opportunities, and develop strategies for renewals and expansions.

**Key Responsibilities:**

  • Champion onboarding, product adoption, and engagement while understanding individual business needs
  • Strategic customer engagement - Monitor usage metrics, facilitate educational sessions, and action strategies for renewals and growth opportunities
  • Cross-functional collaboration - Work closely with Sales, Product, and Support teams to align on implementations and service delivery

**Essential Skills:**

  • Proven experience in customer success or related field
  • Excellent communication, interpersonal, and problem-solving skills
  • Ability to work collaboratively in a team environment

We offer a dynamic and supportive work environment that fosters personal and professional growth. If you are a motivated and results-driven individual looking to make a meaningful impact, we encourage you to apply for this exciting opportunity.

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