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Technical Support Professional
2 weeks ago
We are seeking a highly skilled Technology Support Specialist to join our team.
Job DescriptionThe Technology Support Specialist role is critical in delivering exceptional technical assistance and support to end-users. This includes office technology ranging from TVs and meeting rooms to personal devices such as laptops and mobile phones.
Key Responsibilities:- Provide in-person technical assistance to end-users.
- Create and manage user accounts, including deletion.
- Manage hardware delivery and return, including troubleshooting.
- Ensure meeting rooms and office technology are functional.
- Deliver training to end-users as required.
- Support key events and functions requiring technology.
- Analyze and resolve hardware problems, including repairs and maintenance.
- Minimum 2 years of experience on a Service Desk or equivalent.
- Experience providing new user support, including account creation, onboarding, hardware, and software deployment.
- In-person support for Teams meeting rooms and related equipment.
- Proficiency with Office 365 and Windows.
- Knowledge of ITIL principles.
- Experience with ticketing systems and print servers.
- Excellent customer service and interpersonal skills.
