Data-Driven Customer Advocate

1 week ago

Melbourne, Victoria, Australia beBeeCustomer Full time $96,000 - $124,000
Job Overview

We are seeking a highly skilled professional to lead our customer success initiatives, focusing on driving adoption and value for our clients across ANZ.

This is an exciting opportunity to join our team and contribute to the growth and development of our clients. As a key member of our Customer Success team, you will play a vital role in maintaining and growing our client relationships, ensuring they achieve maximum benefit from our products and services.

Your expertise in data, customer segmentation, and marketing technology will be essential in developing strategic partnerships with our clients, identifying their business needs and challenges, and providing tailored solutions to drive results.

You will work closely with our Sales, Product, and Consulting teams to deliver exceptional customer experiences, exceeding client expectations and building long-term relationships.

In this role, you will have the opportunity to develop and implement effective operating rhythms with clients, increase usage and adoption of our Marketing Services solution, and promote sales teams supporting other data management clients.

If you are a results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this challenging and rewarding role.

Skills Required:

  • Proven track record of success in customer-facing roles, with a focus on driving adoption and value for clients.
  • Strong expertise in data, customer segmentation, and marketing technology.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
  • Able to work collaboratively as part of a team, with a customer-centric approach.
  • Familiarity with CRM platforms and Microsoft Office, particularly PowerPoint and Excel.
  • Ability to prioritize tasks, manage multiple projects, and meet deadlines.

What We Offer:

  • A competitive salary package, including bonus and commission structures.
  • An extensive benefits program, including Experian shares discount and wellness program.
  • A flexible work environment, with hybrid model options.
  • Flexible time off, including volunteer time off, personal leaves, and paid holidays.
  • Paid parental leave, family care leave, and study leave.
  • A dynamic and inclusive culture, with opportunities for growth and development.

About Us:

We are a leading global technology company, passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. Our commitment to diversity, equity, and inclusion drives our success, and we celebrate our people's uniqueness.

We are proud to be an Equal Opportunity and Affirmative Action employer, committed to creating a better tomorrow together.

How to Apply:

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