Data-Driven Customer Strategy Lead

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $90,000 - $120,000
About the Role

This is a unique opportunity to drive business decisions and develop customer-focused strategies across our organisation. In this role, you will lead the way in understanding customers' needs, behaviours, and experiences, translating insights into strategies that shape service delivery and future growth.

You'll work closely with senior leaders and cross-functional teams to:

  • Unlock insights through advanced data analysis, Power BI reporting, and system mapping.
  • Shape customer strategy by identifying trends, opportunities, and challenges that guide decision-making.
  • Support the delivery of the customer experience roadmap aligned with corporate goals, ensuring key initiatives are delivered on time and within budget.
  • Champion customer centricity across the organisation by embedding a deep understanding of customer behaviour into strategic plans.
  • Support commercial outcomes through data-driven recommendations that balance customer needs with business performance.

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