Senior Customer Advocate

4 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $120,000 - $155,000

Job Title: Senior Customer Advocate

About the Role:

We're seeking a seasoned professional to drive growth and success for our clients. As a Senior Customer Advocate, you will be responsible for identifying and pursuing new business opportunities within existing customer bases.

Your primary focus will be on engaging with executive-level customers to understand their business goals and develop tailored solutions that deliver significant value from our platform.

To succeed in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to navigate complex customer situations and build strong relationships.

You will work closely with our sales teams and customers to position our services as a trusted advisor, providing world-class experiences and driving business outcomes.

The ideal candidate will have a proven track record of developing and maintaining external relationships at a senior level, as well as expertise in facilitating meetings and presenting to executive audiences.

We are looking for a highly motivated and results-driven individual who can prioritize tasks effectively, manage multiple projects simultaneously, and perform under pressure.

You will also be responsible for collaborating with our business development and core selling teams to align account strategy and drive business growth.

This is an exciting opportunity for a skilled professional to join our team and make a meaningful impact on our customers' success.

Responsibilities:

• Identify and pursue new business opportunities within existing customer bases

• Engage with executive-level customers to understand business goals and develop tailored solutions

• Build strong relationships with customers and internal stakeholders

• Collaborate with sales teams to position our services as a trusted advisor

• Develop and maintain external relationships at a senior level

• Facilitate meetings and present to executive audiences

• Prioritize tasks effectively and manage multiple projects simultaneously

• Perform under pressure and meet deadlines

Requirements:

• Proven track record of developing and maintaining external relationships at a senior level

• Expertise in facilitating meetings and presenting to executive audiences

• Excellent communication and interpersonal skills

• Ability to navigate complex customer situations

• Highly motivated and results-driven individual

• Ability to prioritize tasks effectively and manage multiple projects simultaneously

• Strong analytical and problem-solving skills

Preferred Qualifications:

• Degree or equivalent relevant experience required

• Experience working in a similar role or industry

• Familiarity with our platform and services

• Ability to learn quickly and adapt to new situations

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