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Motor Assessor
2 months ago
About the Role
We are seeking a skilled Motor Assessor to join our team in Brisbane, QLD. As a Motor Assessor, you will be responsible for completing assessments of motor vehicles in either repair cost or total loss and providing customers with access to the prompt resolution of complaints.
Key Responsibilities
- Conduct thorough assessments of motor vehicles to determine repair costs or total loss.
- Provide customers with clear and concise information regarding the assessment process and outcomes.
- Work closely with customers, repairers, and other stakeholders to ensure prompt resolution of complaints.
- Comply with motor assessing process, guidelines, allowances, parts policy, severity coding requirements, and repairer standards.
- Contribute to improving the customer service of Selected and non-Selected repairers.
- Complete total loss reports within 24 hours of assessment, where practicable.
About You
To be successful in this role, you will have a trade qualification and significant post-apprenticeship experience as a Panel Beater, Spray painter, or Motor Mechanic. You will also have a significant understanding of the Motor Vehicle Insurer Code of Conduct and experience dealing with customers and managing staff.
What's On Offer
- A supportive and open-minded team environment.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- Access to over 10,000 on-demand learning resources and programs to support your career development.
- Insurance products, deals, and discounts across a range of retail, tech, and travel brands.
- Initiatives to support your financial wellness, including discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing, and our referral bonus scheme.
About Allianz
We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed but valued for the perspectives and talents they bring to work.
Adjustments and Support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to us for a confidential conversation.
