Motor Assessor Metropolitan QLD

3 weeks ago

Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

Motor Vehicle Assessor Opportunity

We are seeking a skilled Motor Vehicle Assessor to join our team in Brisbane, QLD. As a Motor Vehicle Assessor, you will be responsible for assessing motor vehicles in either repair cost or total loss and providing customers with access to the prompt resolution of complaints.

About the Role

  • Assess motor vehicles in either repair cost or total loss and provide customers with access to the prompt resolution of complaints.
  • Comply with motor assessing process, guidelines, allowances, parts policy, severity coding requirements, and repairer standards.
  • Apply repair cost benchmarking, alternative parts reporting, and scorecards to improve repairer performance.
  • Contribute to improving the customer service of Selected and non-Selected repairers.
  • Complete total loss reports within 24 hours of assessment.
  • Understand customer insights and feedback and act to put the best interests of our customers at the heart of everything we do.

About You

  • Trade qualification and significant post-apprenticeship experience as a Panel Beater, Spray painter, or Motor Mechanic.
  • Significant understanding of the Motor Vehicle Insurer Code of Conduct.
  • Understanding of motor vehicle repair techniques and experience quoting damaged vehicles.
  • Experience dealing with customers and managing staff.
  • Current Driver's License.
  • Demonstrate technical proficiency with systems, software, databases, reporting, and communication tools.
  • Excellent verbal and written communication skills.

What's On Offer

  • Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
  • An employer that is committed to supporting your work/life balance and is always open to conversations about flexible and remote working.
  • Access to over 10,000 on-demand learning resources and programs to support you in taking control of your career development.
  • Insurance products, deals, and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
  • Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing, and our referral bonus scheme.
  • The opportunity to take part in our Employee Share Purchase Program – own a piece of your employer.

About Allianz

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed but valued for the perspectives and talents they bring to work.

Adjustments and Support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let's care for tomorrow. www.allianz.com.au/careers

#LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

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