Motor Assessor
3 weeks ago
Motor Vehicle Assessor Role
We are seeking a skilled Motor Vehicle Assessor to join our team at Allianz Australia Services Pty Ltd. As a Motor Vehicle Assessor, you will be responsible for assessing motor vehicles in either repair cost or total loss and providing customers with access to the prompt resolution of complaints.
Key Responsibilities
- Completing assessments of motor vehicles in either repair cost or total loss and providing customers with access to the prompt resolution of complaints, including repair warranty, service related and other issues.
- Complying with motor assessing process, guidelines, allowances, parts policy, severity coding requirements and repairer standards.
- Wherever appropriate, apply repair cost benchmarking, alternative parts reporting, and scorecards to improve repairer performance.
- Contributing to improving the customer service of Selected and non-Selected repairers.
- Wherever practicable complete total loss reports within 24 hours of assessment.
- Understanding customer insights and feedback and acting to put the best interests of our customers at the heart of everything we do.
About You
- Trade qualification and significant post-apprenticeship experience as a Panel Beater, Spray painter or Motor Mechanic.
- A significant understanding of the Motor Vehicle Insurer Code of Conduct.
- An understanding of motor vehicle repair techniques and experience quoting damaged vehicles.
- Experience dealing with customers and managing staff.
- A current Driver's License.
- Demonstrating technical proficiency with systems, software, databases, reporting and communication tools.
- Excellent verbal and written communication skills.
What's On Offer
- Being part of a team that is open-minded, supportive and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible and remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products, deals and discounts across a great range of retail, tech and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program - own a piece of your employer.
About Allianz
We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and Support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to us for a confidential conversation.
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