Digital Channel Optimization Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCareer Full time
Business Analyst, Digital Channels

Ours is an opportunity to play a pivotal role in analyzing and improving digital channels like website, resident portal, and agent portal.

The Role:

We are seeking a highly motivated Business Analyst to analyze user behavior, identify improvement opportunities, and collaborate with cross-functional teams to implement solutions that enhance the user experience across our digital channels. Responsibilities include executing smaller issue investigations and changes, conducting analysis of user behavior and website traffic data, identifying pain points and areas for improvement across digital channels, gathering and documenting business requirements for digital channel enhancements, collaborating with designers and developers to define technical solutions, conducting user acceptance testing (UAT) for new features and functionality, tracking and measuring the success of implemented changes, developing and maintaining documentation for digital channel processes, and effectively communicating findings and recommendations to stakeholders.

Required Skills and Qualifications:
  • Web analytics tools (e.g., Google Analytics, DataDog)
  • Web technology (CSS, HTML5)
  • Salesforce Experience
  • Agile and work management in Jira and Confluence
Benefits:
  • Annual flu vaccinations and skin checks
  • Insurance discounts up to 10%
  • A month dedicated to your well-being and health
  • 'Escapes' – stay at any of our buildings in any state for up to 5 nights free of charge
  • Passionate work environment
  • Birthday leave
  • Generous referral bonuses
  • EAP & Headspace support
  • Wednesday Yoga on the terrace
  • 4:30 pm Friday finish
  • Quarterly-themed events
Our Workplace:

At our workplace, we honor and welcome our rich heritage and contributions of First Nations and Indigenous peoples. We strive to create an inclusive environment that respects and values culture, traditions, and perspectives.

This is a great time to be joining a growing organization that is willing and able to make a difference for our student residents, stakeholders, and the community as a whole.

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