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Customer Service Coordinator
2 weeks ago
This is a fixed-term contract role running until August 2026. The position will form part of the Customer Experience team within the operations department.
Key Responsibilities:- Act as the primary point of contact for all enquiries.
- Manage and record customer complaints using CRM software.
- Process and administer ROI enquiries.
- Perform administrative and clerical duties associated with customer requests, payment processing and other activities via appropriate channels.
- Handle permit enquiries.
- Arrange sales appointments.
- Locate deceased search locations and funeral services information.
- Assist with promotional material.
- Support customers and clients with the collection and handover of cremated remains, administering relevant processes in line with policies and procedures.
- Qualification in business administration or relevant experience in a similar role.
- Excellent written and verbal communication skills and interpersonal abilities.
- Able to manage emotions when faced with demanding and sensitive situations on a regular basis.
- Demonstrated acceptance and understanding of cultural diversity.
