Customer Service Coordinator

4 weeks ago

Melbourne, Victoria, Australia Bell Full time

Job Summary:

We are seeking a detail-oriented Customer Service Support Staff to assist the Customer Service Managers and upcoming iMRO (Integrated Maintenance, Repair and Overhaul) transition in a dynamic general aviation environment. This role is a 24-month contract and involves customer invoicing, providing administrative support, and ensuring smooth coordination between departments to enhance customer satisfaction and operational efficiency.

Job Responsibilities:

· Assist Customer Service Managers with daily administrative tasks and customer interactions.

· Coordinate communication between internal departments and external customer regarding service updates, invoice status, maintenance schedules, and warranty programs.

· Maintain and update customer records, work orders and service documentation and support the preparation of reports and other customer related documents.

· Generate, review and process customer invoices accurately and in a timely manner.

· Ensure accurate recording of labor, parts and other costs associated with aircraft maintenance services by working closely with the CSM and Maintenance Manager.

· Work closely with the finance department to resolve any discrepancies related to billing and payments

· Communicate with customers regarding invoice details, payment terms, and account status

· Monitor outstanding invoices and follow up on overdue payments when necessary

· Support the Customer Service Manager in upselling opportunities in the areas of maintenance, parts, warranty and other associated programs that provide value to the customer.

· Responsible for participating in the Service Center safety culture.

Qualifications:

· Minimum 2 years in customer service, administrative support, or invoicing, preferably in aviation.

· Familiarity with iMRO or aviation maintenance software is a plus.

· Experience with customer invoicing, accounts receivable, or financial documentation

· Ability to collaborate across different departments to support seamless customer service and maintenance operations

· Proactive approach to resolving customer inquiries and operational challenges

· Excellent written and verbal communication

· Possesses good organization and time management skills

· Attention to detail, goal oriented

· Ability to prioritize and manage time sensitive responsibilities

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