
Business Operations Director
5 days ago
We are seeking an experienced Manager to lead our team.
About the Role- This is a full-time, permanent position that reports directly to the Director.
- You will have the opportunity to make a lasting impact on our firm's future success and expansion.
- Lead a team of 11 professionals, driving a positive and high-performing culture.
- Supervise administrative staff, mentoring junior members and creating a cohesive team culture across the business.
- Oversee trust accounting and financial reporting.
- Support billing and audit preparation, providing backup assistance to accounts.
- Manage recruitment, onboarding, performance reviews, and team development.
- Set and monitor KPIs, billables, and file reviews to drive performance.
- Enforce internal policies and procedures, ensuring compliance and consistency.
- Collaborate with marketing initiatives alongside the existing marketing resource.
- Ensure smooth day-to-day operations, including office supplies, facilities, and administration.
- Develop and maintain precedents and policies to improve efficiency and compliance.
- Previous experience as an Office Manager/Practice Manager in a professional services firm (ideally 5+ years).
- Familiarity with trust accounting - advantageous.
- Confident in setting KPIs, managing performance, and reviewing file procedures.
- Strong leadership, communication, and team-building skills.
- Excellent time management, attention to detail, and ability to work independently.
- Payroll experience beneficial but not essential.
- A proactive, solutions-focused Manager with the ability to enforce policy where needed.
- Opportunity to make a lasting impact on the firm's future success.
- Full-time, permanent position with opportunities for career growth.
- Collaborative and supportive team environment.
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