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Customer Success Advocate

2 months ago

Melbourne, Victoria, Australia Square (Block) Full time
Customer Success Advocate Role at Square (Block)

About the Role

Square (Block) is seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Advocate. In this role, you will be responsible for providing exceptional support to our sellers, helping them to get the most out of our products and services.

Key Responsibilities

  • Engage with sellers through phone and email to resolve issues and provide product training
  • Develop a deep understanding of our products and services to provide tailored solutions to sellers
  • Collaborate with internal teams to identify and address seller pain points
  • Provide feedback to product teams to inform product development and improvement
  • Work closely with sellers to understand their business needs and provide solutions to drive growth and success

Requirements

  • Language proficiency in English with excellent communication and problem-solving skills
  • Passion for technology and customer support with experience in a similar role
  • Adaptability and resilience in a fast-paced environment
  • Strong problem-solving skills with the ability to think creatively
  • Excellent phone etiquette and ability to personalize solutions for individual businesses

About Square (Block)

Square (Block) is a leading company in the AU market, providing innovative solutions to help businesses succeed. We are committed to providing exceptional customer support and are looking for a talented individual to join our team.

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package
  • The chance to work with a leading company in the AU market

How to Apply

If you are a motivated and customer-focused individual with a passion for technology and customer support, we encourage you to apply for this exciting opportunity. Please submit your application through Hatch, and we will review your qualifications and experience.