Technical Business Growth Manager

1 week ago

Lane Cove, Australia beBeeLeadership Full time $120,000 - $180,000

Drive business growth and customer satisfaction by leading a team of technical experts.

Job Description

As a seasoned leader, you will oversee the management of technical support operations across Australia and New Zealand. Your key responsibilities will include:

  • Leading cross-functional initiatives to drive customer advocacy and satisfaction.
  • Developing and implementing strategic objectives aligned with business requirements and customer expectations.
  • Building strong relationships with key stakeholders to enhance customer engagement and advocacy.

Key Performance Indicators (KPIs) for this role include:

  • Customer satisfaction ratings.
  • Team performance and development goals.
  • Operational efficiency and compliance with ISO standards.
Required Skills and Qualifications

To succeed in this role, you will need:

  • A Bachelor's Degree in a relevant field.
  • Minimum 5 years' experience in a technical or applications-based role within the diagnostics industry.
  • Demonstrated leadership experience and project management capabilities.
  • High level of computer literacy and systems understanding.
Benefits

This role offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

Others

As a leader in this organization, you will be expected to champion efficient problem-solving practices and coordinate comprehensive training initiatives for customers and internal staff.

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