Technical Leadership Specialist

1 week ago

Lane Cove, Australia beBeeCustomer Full time $180,000 - $230,000

Job Overview:

The Applications Manager position is critical in driving customer advocacy and supporting business retention across Australia and New Zealand.

This role involves strategic leadership, effective team performance management, and championing efficient problem-solving practices.

  • Work closely with Sales, Customer Support, and Service teams to drive cross-functional initiatives and manage technical support operations.
  • Develop and implement strategic objectives aligned with business requirements and customer expectations.
  • Build strong relationships with key stakeholders across the diagnostics network.
  • Closely collaborate and support commercial teams, including installations, demonstrations, user group facilitation, and customer development.
  • Oversee daily leadership and operational management of both teams, ensuring compliance with ISO standards.

The ideal candidate will have a growth mindset, demonstrated leadership experience, and proven project and change management capabilities.

Required Qualifications:

A Bachelor's Degree in Business or Life Sciences Biomedical Science, or related discipline, and minimum 5 years' experience in the diagnostics industry are required.

Benefits:

This role offers a unique opportunity for professional growth and development, working with a dynamic team to deliver exceptional customer service and technical support.

Others:

If you are a motivated and results-driven individual with a passion for leadership and customer advocacy, this may be the perfect opportunity for you to take your career to the next level.

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