Applications Management Leader

5 days ago

Lane Cove, Australia beBeeCustomer Full time $150,000 - $180,000
Job Title

We are seeking a visionary leader to manage two multidisciplinary teams within the Applications and Technical Command Centre. This role drives customer advocacy, supports business retention, and reinforces the service-sales interface through strategic leadership and effective team performance management.

Main Responsibilities:
  • Lead cross-functional initiatives with Sales, Customer Support, and Service teams to manage strategic customer accounts and oversee technical support operations.
  • Develop and implement strategic objectives aligned with business requirements and customer expectations.
  • Build and maintain strong relationships with key stakeholders across the diagnostics network to enhance customer engagement and advocacy.
  • Collaborate with commercial teams to promote seamless service delivery and customer satisfaction.
  • Oversee daily leadership and operational management of both teams, ensuring compliance with ISO standards and consistent escalation and resolution protocols.
Essential Requirements:
  • Bachelor's Degree in a business or life sciences/biomedical science or related discipline; minimum 5 years' experience in the diagnostics industry.
  • Growth mindset with demonstrated leadership experience in managing high-performing teams; proven project and change management capabilities.
  • High level of computer literacy and systems understanding.
  • Commercial acumen with a demonstrated ability to align service delivery with business outcomes.
Travel

Estimated 30% of the time.

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