Customer Support Services Professional

1 month ago


Adelaide, South Australia Central Adelaide Local Health Network Full time

Central Adelaide Local Health Network

We are seeking an experienced Senior Support Services Officer to join our multidisciplinary team at Hampstead Centre. As a key member of our CO-ACT program, you will play a vital role in providing exceptional support services to our patients and contributing to the seamless operation of our service.

About the Role

This is an exciting opportunity for someone passionate about client-centred care and looking to make a real impact. You will be responsible for coordinating and delivering client services, ensuring patients receive high-quality care and assistance tailored to their individual needs. Your expertise will directly contribute to the success of our CO-ACT program and the overall wellbeing of our patients.

About Us

The Central Adelaide Local Health Network (CALHN) is a leading provider of healthcare services in South Australia. We are committed to delivering world-class care and achieving our vision of being in the top 50 health services in the world and top 5 in Australia. As a member of our team, you will have the opportunity to work with a talented and dedicated group of professionals who share your passion for delivering exceptional patient outcomes.

Benefits

  • Salary: $1,155 - $1,166.60 per week + superannuation and Salary Sacrifice Benefits
  • Career Opportunities: Explore career growth within the SA Health system with opportunities for skill development and movement across various metropolitan and regional sites.
  • Flexible Work Arrangements: The South Australian public sector promotes diversity and flexible ways of working including part-time.
  • Employee Assistance Program: Confidential counselling and support services are available via our Employee Assistance Program.

What We're Looking For

To excel in this role, we are looking for someone who meets the following key requirements:

  1. Holds a completed AQF Certificate III relevant to the position.
  2. Demonstrates strong communication skills and the ability to develop rapport with clients and their families, while maintaining confidentiality.
  3. Be prepared to work in a very broad service role providing a wide range of functions to multi-disciplinary teams.
  4. Brings experience in a rehabilitation care environment, with the ability to make independent decisions, prioritise tasks, and manage challenging situations confidently.
  5. Willing to undertake training programs and courses as required to perform the duties of a Senior Support Services Officer.
  6. Has experience working in a security role or be willing to learn.
  7. Willing to be flexible moving between roles as required.


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