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Hotel Operations Manager

2 months ago

Wolli Creek, Australia NOVOTEL Full time
{"title": "Rooms Division Manager", "description": "Job Summary

We are seeking a highly skilled Rooms Division Manager to lead our Front Office team and drive excellence in hotel operations. As a key member of our management team, you will be responsible for ensuring seamless guest experiences, maximizing revenue, and maintaining high standards of service quality.

Key Responsibilities
  • Develop and implement strategies to enhance guest satisfaction, loyalty, and retention.
  • Lead and motivate a high-performing Front Office team, providing coaching, training, and development opportunities.
  • Collaborate with other departments to ensure effective communication, coordination, and problem-solving.
  • Monitor and analyze key performance indicators (KPIs) to drive business growth and improvement.
  • Manage vendor relationships, negotiate contracts, and ensure compliance with company policies and procedures.
Requirements
  • Proven experience in hotel operations, with a strong background in Front Office management.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to work under pressure, prioritize tasks, and meet deadlines.
  • Strong analytical and problem-solving skills, with a focus on driving business results.
  • Proficiency in hotel management systems, including Opera on Premise and Opera Cloud.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Access to our Accor Academy and Typsy learning programs.

We are committed to providing a safe and inclusive work environment for all employees. If you are a motivated and experienced professional looking for a new challenge, please submit your application today.", "lang_code": "en-US"}