Collections Specialist

4 days ago

Adelaide, South Australia Plenti Full time

About Plenti

Plenti is a fintech lender that provides faster, fairer loans by leveraging its smart technology. As a dynamic and innovative business, Plenti is growing strongly and taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.

We are a fast-moving and ambitious business that seeks to recruit smart and capable people who can take ownership of their role to help the business thrive. With over 200 people based in Australia, Plenti is small enough so everyone can make a difference in their role, but we have very big ambitions as a team, as we go about building Australia's best lender.

Plenti is a founder-led business that launched in 2014 and is now listed on the ASX, with annual revenue of over $200 million and a loan portfolio of over $2 billion.

Job Responsibilities

As a Collections Specialist, you will be responsible for managing an early-stage arrears portfolio on our secured and unsecured loan portfolios. Your primary goal will be to maximize recoveries while maintaining our reputation for superb customer service.

  • Assess customer financial circumstances and identify solutions to assist in restoring their loans into good standing.
  • Receive and assess financial hardship applications.
  • Liaise with our external collections agencies, where required.
  • Perform early-stage skip tracing, where required.
  • Assess and respond to proposed debt agreements and bankruptcy petitions.
  • Implement and document effective collections processes, and create a 'collections culture' with other team members.
  • Build and maintain strong relationships with senior management and other internal teams.
  • Comply with all regulatory obligations, including the NCCP Act, Privacy Act, ASIC Regulatory Guides, and AML/KYC requirements.

Requirements

To be successful in this role, you will need:

  • 2+ years' experience in an unsecured or secured collections role, with a proven track record of high performance.
  • A strong understanding of credit and collections regulations.
  • Extraordinary verbal communication ability and powers of persuasion.
  • Superb organization and attention to detail.
  • An open, entrepreneurial personality.
  • The ability to work autonomously, think on your feet, and work in an evolving work environment dealing with complex enquiries.

About Working at Plenti

Working at Plenti means joining a team that is high-performing, diverse, customer-focused, and collaborative. It's a place where everyone can 'make it happen' and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join us to help us reshape Australia's financial ecosystem for the good.

We offer a culture of innovation and entrepreneurship to take your career further. We provide flexible working, volunteer and study leave to develop your skills, and monthly social events to help you connect with your colleagues.

Plenti is committed to a diverse and inclusive workforce. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know any reasonable adjustments you may need during the interview process so we can accommodate you.

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