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Collections Specialist

2 months ago

Adelaide, South Australia Workforce Australia for Individuals Full time

We are seeking a skilled Collections Specialist to join our team at Workforce Australia for Individuals. As a key member of our Contact Centre team, you will play a vital role in building relationships with customers and providing quality resolution of disputed accounts in a soft collections manner.

This is a fantastic opportunity for someone with a collections background to join a dynamic team with a growth-focused culture. You will be working in a fast-paced environment, using your skills and expertise to resolve customer disputes and ensure timely resolution of accounts.

Your Key Responsibilities:

  • Build and maintain strong relationships with customers to resolve disputed accounts in a soft collections manner.
  • Provide quality resolution of customer complaints and concerns in a timely and professional manner.
  • Work collaboratively with internal stakeholders to ensure effective communication and resolution of customer issues.
  • Stay up-to-date with industry developments and best practices in collections and customer service.

What You'll Need:

  • Proven experience in collections or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.

What We Offer:

  • A dynamic and growth-focused work environment.
  • Opportunities for professional development and career advancement.
  • A competitive salary and benefits package.