Luxury Hotel Front Office Coordinator

2 days ago


Brisbane, Queensland, Australia The Star Entertainment Group Full time

About The Star Entertainment Group

The Star Entertainment Group is a leading hospitality and gaming company in Australia, operating two iconic integrated resorts: The Star Sydney and The Star Gold Coast.

We are committed to creating exceptional experiences for our guests, driving innovation and growth, and making a positive impact on the communities we serve.

At The Star Brisbane, our mission is to deliver world-class entertainment, dining, and accommodation options that exceed our guests' expectations.

About the Role

We are seeking an experienced Luxury Hotel Front Office Coordinator to join our team at The Star Brisbane.

This is a unique opportunity to work with a high-performing team in a dynamic environment and contribute to the success of our new luxury hotel project.

About You

To be successful in this role, you will have a passion for delivering exceptional customer service and a proven track record in a similar position.

You will be responsible for managing front office operations, ensuring seamless guest check-in and check-out experiences, and maintaining accurate records and reports.

Your Key Responsibilities

  • Manage front office operations, including guest check-in and check-out, room assignments, and key control.
  • Ensure accurate and timely processing of guest transactions, including billing and payments.
  • Maintain up-to-date knowledge of hotel facilities, services, and local attractions.
  • Respond to guest inquiries and resolve issues in a professional and courteous manner.
  • Work collaboratively with other departments to ensure smooth operation of the hotel.

About Our Offer

In return for your hard work and dedication, we offer a competitive salary package, including:

  • A base salary of AU$65,000 per annum, plus superannuation.
  • A range of benefits, including discounts on food and beverages, free parking, and access to employee wellness programs.
  • Ongoing training and development opportunities to enhance your skills and career prospects.

How to Apply

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please submit your application, including your resume and cover letter, to us today.


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