Customer Service Ambassador

2 weeks ago

Melbourne, Victoria, Australia Whsmith Full time

About WHSmith Australia

WHSmith is a historic British retailer focusing on news, books, and convenience, and Café operations across Australia. Our food sites are located in some of the busiest hospitals in the country, and our retail stores in some of the most exciting airports. Both provide a dynamic and fast-paced work environment that is perfect for driven individuals who thrive on a challenge. As a company that values Value our People, Drive for Results, Customer Focus & Accountability, we are looking for enthusiastic and energetic individuals who share our passion for delivering exceptional customer service and who are committed to helping our business grow and succeed.

About the Position

As part of our recent expansion, we are excited to announce the launch of our newest area of growth, the Alfred Hospital estate. Our latest development includes the opening of brand-new, state-of-the-art hospitality facilities, which will offer an exceptional experience for our customers. We are currently seeking friendly and energetic Baristas to join our team and be part of this exciting journey.

Key Responsibilities

  • Provide exceptional customer service across our food sites, ensuring that every customer leaves with a positive experience
  • Work collaboratively as part of a team to maintain high standards of quality, cleanliness, and presentation
  • Develop strong knowledge of general café operations in a fast-paced environment
  • Manage cash handling and sales transactions with accuracy and efficiency
  • Communicate effectively with colleagues, management, and customers to ensure seamless operations

Requirements

  • 1+ years of customer service experience, preferably in a fast-paced environment
  • Barista experience is essential
  • Flexible availability across Monday - Friday with occasional weekends
  • Ability to work autonomously and as part of a team
  • Strong knowledge of general café operations in a fast-paced environment
  • Excellent communication and interpersonal skills

Why join our Food by WHSmith team?

  • Exciting staff discounts across our fabulous products
  • Constant opportunities for progression and development - potential to grow within the company
  • A nurturing employee assistance program (EAP) for staff going through any form of hardship

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