Complaints Management Professional

2 weeks ago


Newcastle, New South Wales, Australia beBeeDispute Full time $90,000 - $110,000
Job Details

A key role exists for an insurance professional with exceptional customer service skills to manage complaints and disputes.

About the Role

The Dispute Resolution Specialist will be accountable for managing end-to-end complaints and disputes across General Insurance products. This involves timely and accurate assessments, investigations, and analysis of policies, legislation, and expert evidence.

  • Respond effectively to all complaints and disputes, ensuring a fair and reasonable outcome for customers
  • Identify systemic causes of customer dissatisfaction and contribute to solution development


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