Customer Experience Manager

1 week ago

Newcastle, New South Wales, Australia beBeeFrontOffice Full time $59,000 - $87,000
Key Accomplishments

The role requires a diligent and proactive approach to ensuring exceptional guest experiences.

This includes supporting the Rooms Division Manager with day-to-day duties of Guests Services operations, delivering excellent service and looking for opportunities to enhance service offerings, establishing and maintaining relationships between all departments of the resort, handling and resolving any guests' complaints or queries, providing training to new team members, maintaining a high level of standard across the front office team by providing continued support and feedback, leading, inspiring and developing the team, and up-selling and promoting Hotel services.

The Front Desk operations are 24 hours, with shifts running from 6:30am to 10:30pm. The successful candidate will be required to work a variety of shifts across a 7 day roster.

Required Certifications:

RSA

Required Qualifications

  • You take a professional approach to your customer service and thrive on going above and beyond to ensure guests have a memorable stay.
  • You have demonstrated leadership experience with a passion for providing guidance and mentoring to colleagues.
  • You have an engaging personality and building rapport with guests comes naturally to you.
  • Ability to think on your feet and work under pressure.
  • Demonstrated ability to multi-task and prioritise tasks to manage time effectively.
  • Understanding of complaint resolution with guest and business outcomes in mind.
  • Innovative, outside the box thinker and epic team player.

About You

As a highly skilled and results-driven professional, you will possess a unique blend of skills, qualities, and attributes that make you stand out from the crowd.

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