Dedicated Complaints Manager

2 weeks ago

Newcastle, New South Wales, Australia beBeeComplaints Full time $98,765 - $123,456

We are seeking a dedicated professional to support the execution of our complaint management process. This exciting opportunity involves leading end-to-end complaint resolution, conducting thorough investigations and root cause analysis, and preparing insightful reports to identify trends in complaints.

Key Responsibilities

The ideal candidate will have experience in complaints management within the financial services industry, with knowledge of internal dispute resolution processes and ASIC's Regulatory Guide (RG 271). They will be responsible for:

  1. Managing and resolving customer complaints efficiently
  2. Conducting detailed investigations and root cause analysis to identify areas for improvement
  3. Preparing clear and concise reports to present findings and recommendations

As a key member of our team, you will be committed to delivering exceptional service, maintaining high standards of quality and integrity, and continuously improving our processes and procedures.

Strong analytical and problem-solving skills, excellent verbal and written communication skills, and high attention to detail are essential for success in this role. If you are a motivated and results-driven individual with a passion for delivering exceptional service, we encourage you to apply.

Benefits

We offer a competitive salary and benefits package, including private health insurance discounts, paid parental leave, and death & TPD insurance. Our hybrid work model provides flexibility, allowing you to balance your work and personal life effectively.

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