Client and Charter Coordinator

6 hours ago

Brisbane, Queensland, Australia Alliance Airlines Full time
{"title": "Client and Charter Coordinator", "description": "Key Responsibilities

As a Client and Charter Coordinator at Alliance Airlines, you will play a pivotal role in the Operations Control Centre (OCC). Your key focus areas will include:

  • Managing the operational delivery of ad-hoc charters and assisting with planning future charters as needed.
  • Advising on customer and client issues during operational challenges, and assisting the OCC in managing disruptions, including arranging accommodations for crew and guests.
  • Ensuring Operational, Commercial Stakeholders and airport / ground handlers remain informed of any issues impacting the client.
  • Point of contact for clients relating to passengers and passenger services for the delivery of charters on the day of operations.
  • Addressing and resolving service delivery issues and managing client expectations on the day, including handling catering concerns, delays, and disruptions with effective solutions and alternatives.
  • Managing public reservation bookings and general inquiries while accurately maintaining and reporting OCC On Time Performance.
What We Offer

At Alliance Airlines, we value our employees and offer a range of benefits, including:

  • Novated Leasing for Employees – This enables you to bundle all your car running costs into one regular ongoing tax-effective payment.
  • Salary Packaging – Another option to get more money into your back pocket.
  • Discounted Qantas Club memberships.
  • Discounted tickets to REDS (QRU) Games and merchandise.
  • Discounted Hotels, Tours and Cruises - Qualify for discounts on just about every type of vacation you can imagine.
Requirements

We are looking for a customer-focused individual with experience in aviation operations. Your skills will consist of:

  • Relevant exposure within an Operations Control Centre (OCC) or experience in Ground Handling Operations environment.
  • Previous experience in Aviation Reservations Systems (highly beneficial).
  • Highly capable in Microsoft Suite (including Excel).
  • Strong communication skills, both written and verbal, with the ability to liaise effectively with both internal and external stakeholders.
  • Great time management, prioritization, and multitasking abilities.
  • Ability to adapt to an ever-changing, fast-paced operational environment.
  • Educated to Degree level in Aviation Management or Aviation related discipline (Desirable).
About Us

Alliance Airlines is Australasia's leading aviation provider, serving mining, energy, and government sectors with over 1,500 staff. Unique in owning its entire fleet, including 37 Fokker 70/100 and 44 Embraer E190 aircraft, Alliance holds top industry certifications like IATA's IOSA and the "BARS Gold" status. With operational bases across Australia, this locally owned company delivers world-class performance, setting the gold standard in safety and reliability.

", "lang_code": "en-US"}

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