Crime Victim Support Services Manager

3 days ago

Melbourne, Victoria, Australia beBeeLeadership Full time $97,755 - $113,982
Job Description:

We are seeking a highly skilled and experienced professional to fill the role of Intake And Triage Supervisor. As a member of our team, you will play a critical part in providing support and advice to victims of crime.

This is a fixed-term, full-time opportunity to work with a high-performing and passionate team in the Victorian Public Service. The Department of Justice and Community Safety is seeking a critical role within the Victims of Crime Financial Assistance Scheme (FAS).

The FAS provides financial assistance through a simple and easy-to-navigate process that is fair, sensitive, and responsive to victims' needs.

About the Business Unit:

The FAS aims to provide quality service to victims of crime by allocating resources efficiently and managing work effectively.

About the Role:

Your key responsibilities will include:

  • Managing a team of FAS Intake and Triage Officers, supporting and guiding them to deliver quality and consistent service.
  • Managing the daily operation of the intake and triage function, including allocation of resources, management of work, communication with staff, completion of reports, and ensuring that the intake and triage function meets daily service targets and functional responsibilities.
About You:

To be successful in this role, you will have:

  • Proven leadership in intake or assessment teams within complex service environments, with the ability to make decisions within legislative and policy frameworks.
  • Strong commitment to trauma-informed, culturally safe, and intersectional practice, with a focus on improving outcomes.
  • Deep understanding of family violence and sexual assault dynamics, including reflective and relationship-based service delivery approaches.
  • Commitment to actively pursuing a culturally safe workplace and organisation and improved outcomes for Aboriginal people, aligned with the principle of self-determination.
  • Proficient in case management systems; experience in managing payments is also desirable.
Qualifications:

A relevant tertiary qualification and/or experience in business administration, operations, community services, social work, criminology, psychology, victim services, and/or family violence is desirable.

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