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Customer Experience Insights Lead

2 months ago

Melbourne, Victoria, Australia Melbourne & Olympic Parks Full time
About the Role

Melbourne & Olympic Parks is seeking a highly skilled Customer Experience Insights Lead to join our team. As a key member of our customer experience team, you will be responsible for driving customer research, generating insights, and delivering initiatives to enhance our overall customer experience.

Key Responsibilities
  • Develop and implement customer measurement programs to ensure the highest standards of user experience.
  • Analyse customer data and insights to inform operational and strategic decisions.
  • Design and execute research strategies to measure and track customer experience metrics.
  • Contribute to and lead initiatives aimed at enhancing customer satisfaction, advocacy, loyalty, and growth.
Requirements
  • Strong analytical and curious mindset.
  • Passion for research and customer metrics (NPS, CSAT, CES).
  • Excellent communication and influencing skills.
  • Ability to build trust and educate stakeholders.
  • Project management skills and a focus on continuous improvement.
What We Offer

Melbourne & Olympic Parks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We offer flexible work arrangements, including hybrid working and the possibility of part-time hours.

Please note that successful applicants will be required to undergo a pre-employment screening, including a national police check and working with children check.