Administrative Rooms Operations Director

1 month ago

Sydney, New South Wales, Australia Marriott International Full time

We are seeking a skilled Administrative Rooms Operations Director to lead the administration in Rooms Division at W Sydney. This integral role provides a high level of attention to detail and presents an amazing opportunity to play a key role in the world's largest W Hotel.

The successful candidate will be responsible for coordinating engineering department on guestroom maintenance needs and scheduling, responsible for stocks counts and inventories, coordinate orders of supplies in all areas, and coordinate staffing levels to ensure that guest service and operational needs are optimal.

This is an excellent opportunity for someone who loves what they do, is passionate about providing our guests a high level of standards and service, can work with a large team, works collaboratively with business partners and creates a nurturing environment for our talent to shine.

The Rooms Admin Manager should be able to balance the needs of their team, their clients and the business itself, while maintaining a focus on excellence and continuous improvement. This requires strong organizational, communication and leadership skills as well as a deep understanding of hotel's room operation.

Key Responsibilities
  • Coordinates Engineering department on guestroom maintenance needs and scheduling
  • Responsible for stocks counts and inventories
  • Coordinate orders of supplies in all areas
  • Coordinate staffing levels to ensure that guest service and operational needs are optimal

In addition to these responsibilities, the Rooms Admin Manager will also be expected to observe service behaviours of talent and provide feedback to individuals, use all available on the job training tools to ensure respective departments are training new talents and identify any new training needs should required, assists as needed in the auditioning and hiring of talents with the appropriate skills, supports a departmental orientation program for talents to receive the appropriate new hire training to successfully perform their job, gatekeepers of all Base Trainings and to ensure all programs are executed in all Rooms areas, coordinate with respective departments for all group movements ie: arrivals, departures or any special arrangements, credit management and gate keeper of PM accounts, participates in the management of the department's controllable expenses supporting the department to achieve or exceed budgeted goals, understands the impact of department's operations on the overall property financial goals and objectives, comprehends budgets and operating statements to support invoice payments to contractors, responds to and handles guest problems and complaints, strives to improve service performance, drive Marriott Bonvoy activities, and gatekeeps department incentive programs ie: upselling, enrollments, etc.

Requirements
  • Fluency in English
  • Proficiency in Microsoft Office software: Word, Excel, PowerPoint

We believe in the power of people. They are both our foundation and our inspiration. As we look forward to the future, we are committed to investing in our talent through holistic well-being, personal growth and career opportunities. This isn't work with a side of life. This is – Life. With the Works.

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