Claims Team Lead

5 hours ago

Sydney, New South Wales, Australia TAL Full time
Job Title: Claims Team Lead

This role is pivotal in leading a team of Claims Consultants, Claims Service Consultants, and Officers to deliver an outstanding claims experience, in line with TAL's claims philosophy, procedures, and risk management framework.

Key Responsibilities:
  • Champion Process Improvement: Drive localized process enhancements and lead effective change management initiatives to embed improvements within the team, ensuring best practices in claims handling.
  • Contribute to Strategic Projects: Support departmental and company-wide projects as required, ensuring alignment with TAL's goals.
  • Stay Informed: Keep up-to-date with life insurance guidelines, processes, and policy changes, ensuring our claims handling and service approach reflects industry best practices and TAL's standards.
  • Ad-hoc Duties: Perform other tasks as required to support the team and the business.
Qualifications:
  • At least 2 years' experience in a similar team manager role within Financial Services/Insurance Industry or 5 years' experience in a Claims Consultant (or similar) role.
  • Strong knowledge of Insurance (Preference given to Life Insurance experience).
  • Demonstrated experience in operational management.
  • Excellent communication and presentation skills.
  • Sound knowledge of claims handling practices.
  • Sound knowledge of the Life Insurance Code of Practice and associated assessment and operational requirements.
  • Relevant tertiary qualifications in Business, Commerce, Health or Allied Health (desirable).
  • Diploma or Cert IV in Life Insurance, or equivalent (desirable).

TAL is committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day.

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