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Claims Team Lead
2 months ago
This role is pivotal in leading a team of Claims Consultants, Claims Service Consultants, and Officers to deliver an outstanding claims experience, in line with TAL's claims philosophy, procedures, and risk management framework.
Key Responsibilities:- Champion Process Improvement: Drive localized process enhancements and lead effective change management initiatives to embed improvements within the team, ensuring best practices in claims handling.
- Contribute to Strategic Projects: Support departmental and company-wide projects as required, ensuring alignment with TAL's goals.
- Stay Informed: Keep up-to-date with life insurance guidelines, processes, and policy changes, ensuring our claims handling and service approach reflects industry best practices and TAL's standards.
- Ad-hoc Duties: Perform other tasks as required to support the team and the business.
- At least 2 years' experience in a similar team manager role within Financial Services/Insurance Industry or 5 years' experience in a Claims Consultant (or similar) role
- Strong knowledge of Insurance (Preference given to Life Insurance experience)
- Demonstrated experience in operational management
- Excellent communication and presentation skills
- Sound knowledge of claims handling practices
- Sound knowledge of the Life Insurance Code of Practice and associated assessment and operational requirements
- Relevant tertiary qualifications in Business, Commerce, Health or Allied Health (desirable)
- Diploma or Cert IV in Life Insurance, or equivalent (desirable)
