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Claims Team Lead
2 months ago
We are seeking a highly skilled and experienced Claims Team Lead to join our team at Tal Services Limited. As a key member of our operations team, you will be responsible for leading a team of Claims Consultants, Claims Service Consultants, and Officers to deliver an outstanding claims experience.
Your primary focus will be on delivering a market-leading customer experience while effectively managing risk and ensuring regulatory compliance. This will be achieved through strong operational discipline, portfolio management, stakeholder engagement, and building capability within the team.
Key Responsibilities- Champion Process Improvement: Drive localized process enhancements and lead effective change management initiatives to embed improvements within the team, ensuring best practices in claims handling.
- Contribute to Strategic Projects: Support departmental and company-wide projects as required, ensuring alignment with Tal Services Limited's goals.
- Stay Informed: Keep up-to-date with life insurance guidelines, processes, and policy changes, ensuring our claims handling and service approach reflects industry best practices and Tal Services Limited's standards.
- Ad-hoc Duties: Perform other tasks as required to support the team and the business.
- At least 2 years' experience in a similar team manager role within Financial Services/Insurance Industry or 5 years' experience in a Claims Consultant (or similar) role
- Strong knowledge of Insurance (Preference given to Life Insurance experience)
- Demonstrated experience in operational management
- Excellent communication and presentation skills
- Sound knowledge of claims handling practices
- Sound knowledge of the Life Insurance Code of Practice and associated assessment and operational requirements
- Relevant tertiary qualifications in Business, Commerce, Health or Allied Health (desirable)
- Diploma or Cert IV in Life Insurance, or equivalent (desirable)
Tal Services Limited is a leading provider of life insurance solutions. We are committed to delivering exceptional customer experiences and building strong relationships with our customers and partners.
We value diversity and inclusion and are committed to creating a workplace that is welcoming and inclusive for all employees. We encourage applications from diverse candidates and are an equal opportunities employer.
