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Claims Team Lead
2 months ago
Key Responsibilities:
* Champion Process Improvement: Drive localized process enhancements and lead effective change management initiatives to embed improvements within the team, ensuring best practices in claims handling.
* Contribute to Strategic Projects: Support departmental and company-wide projects as required, ensuring alignment with TAL's goals.
* Stay Informed: Keep up-to-date with life insurance guidelines, processes, and policy changes, ensuring our claims handling and service approach reflects industry best practices and TAL's standards.
* Ad-hoc Duties: Perform other tasks as required to support the team and the business.
Qualifications:
* At least 2 years' experience in a similar team manager role within Financial Services/Insurance Industry or 5 years' experience in a Claims Consultant (or similar) role
* Strong knowledge of Insurance (Preference given to Life Insurance experience)
* Demonstrated experience in operational management
* Excellent communication and presentation skills
* Sound knowledge of claims handling practices
* Sound knowledge of the Life Insurance Code of Practice and associated assessment and operational requirements
* Relevant tertiary qualifications in Business, Commerce, Health or Allied Health (desirable)
* Diploma or Cert IV in Life Insurance, or equivalent (desirable)
At TAL, we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply.
If you are already a TAL employee, please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal.
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.
We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
#LI-Hybrid
", "h2": "About TAL
At TAL, we are committed to delivering an outstanding claims experience to our customers. We value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people.
We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.
", "h3": "What We Offer
At TAL, we offer a range of benefits and opportunities to our employees, including:
* A dynamic and inclusive work environment
* Opportunities for professional development and growth
* A competitive salary and benefits package
* A recognition and reward program
* A flexible work arrangement
We are committed to supporting our employees in their career development and providing them with the tools and resources they need to succeed.
", "h4": "How to Apply
If you are interested in this role, please submit your application through the SmartRecruiters button in Workday and navigate to the Employee Portal.
Please ensure that your application includes your resume, cover letter, and any other relevant documentation.
We look forward to receiving your application.
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