Vehicle Sales Journey Expert

5 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $70,000 - $110,000
Delivering Exceptional Customer Experiences

We strive for excellence in delivering outstanding customer experiences and operational efficiency across our supply chain.

About the Role

The Customer Experience Specialist Trainee plays a key role in delivering a seamless and engaging vehicle sales journey. Representing Subaru as a trusted advisor, you will support customers from their first enquiry through to post-delivery follow-up.

This role involves learning, developing, and implementing various functions of a Customer Experience Specialist while maintaining exceptional standards of customer service.

Key Responsibilities
  • Develop product knowledge to deliver comprehensive demonstrations to customers.
  • Provide high-quality customer service for in-store queries, supporting the team in addressing questions about vehicles, aftermarket products, and financial services.
  • Learn to clearly explain product benefits and features to build strong customer relationships.
  • Assist with preparing and processing sales contracts as needed.
  • Support customer trade-ins and document processing on delivery day.
Required Skills and Qualifications

As a customer-focused individual, you thrive in dynamic sales environments and are passionate about cars, technology, and helping people find solutions. You lead a team, balancing sales drive with genuine care, aiming to deliver above expectations.

Key qualities include:

  • Strong interest or experience in sales, retail, and/or automotive industry.
  • Multitasking ability in fast-paced environments.
  • Excellent judgment and decision-making skills.
  • Proficiency in Microsoft Office and confidence using digital platforms.
  • Availability to work Saturdays with a weekday off in lieu.
  • Flexible work policy supporting work-life balance.
  • Thorough training provided to support your role.
  • Career and development opportunities within Inchcape.
  • Supportive team environment fostering positive collaboration.
  • Additional days off including Wellbeing Leave Day and Volunteering Leave Day each year.
  • Recognition and Rewards for individual and team accomplishments.
  • Access to employee benefits program including company car rental program and discounts on vehicle purchases.
Benefits

Our benefits package is designed to support your well-being and career growth.

Other Opportunities

At Subaru, we offer a supportive and collaborative work environment that fosters positive relationships between colleagues and provides opportunities for career advancement.

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