Operations Training and Quality Expert

4 days ago


Sydney, New South Wales, Australia COLONIAL FIRST STATE Full time

Career Opportunities at Colonial First State

Role Overview

We are seeking an experienced Trainer to join our FirstChoice Operations team in Sydney.

The ideal candidate will possess excellent communication skills, a passion for customer service, and experience in training and quality assurance within the Australian wealth management industry.

About the Role

This is an exciting opportunity to work with a dynamic team focused on delivering exceptional experiences to customers. The successful candidate will support the design, development, and implementation of training programs, ensuring alignment with Colonial First State objectives.

  • Support the creation of engaging training content for new and existing employees.
  • Deliver high-quality training programs to CFS employees and outsourced providers.
  • Maintain accurate records of training activities, attendance, and assessment results.

In addition to your technical expertise, you will possess excellent written and verbal communication skills, as well as strong presentation abilities.

Requirements

To be successful in this role, you will require:

  • A minimum of 2 years of experience in training and quality assurance within the Australian wealth management industry.
  • RG146 compliance (an advantage).

You will also need to demonstrate a passion for customer service, adviser satisfaction, and delivering exceptional experiences.

Benefits

As a valued member of our team, you can look forward to:

  • A competitive salary ranging from $80,000 to $110,000 per annum, depending on experience.
  • Access to Colonial First State Employer Super, offering an expansive investment menu and flexible insurance solutions.
  • Life Leave - 3 days per annum.
  • Support with financial services, including discounts on home loans and daily bank accounts.
  • Access to 24/7 confidential support covering safety, medical, and mental health services.
  • Additional leave day to celebrate your birthday.
  • Exclusive discounts on retail, travel, and entertainment.

At Colonial First State, we believe in celebrating individuality, championing diversity, and creating a thriving environment where you can flourish. If you're passionate about delivering exceptional experiences, we want to hear from you



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