Training and Quality Expert

1 month ago

Sydney, New South Wales, Australia Qantas Airways Limited Full time
Transform Your Career with Qantas

We are seeking an experienced Training and Quality Specialist to join our dynamic team at Qantas Airways Limited. This is a fantastic opportunity for a talented professional to develop and deliver learning activities, ensuring our sales teams achieve exceptional results.

About the Role:

  • The successful candidate will be responsible for designing and delivering training programs, materials, and manuals that cater to employee induction, process changes, technology upgrades, new company initiatives, and more.
  • They will also lead calibration sessions with sales teams and stakeholders, presenting key themes and insights to senior leaders to advocate for process and training improvements.
  • A strong working relationship with Sales teams and leaders is crucial to influence positive outcomes.

Key Requirements:

  • Understanding of adult learning styles, effective teaching methodologies, technologies, and tools.
  • Strong interpersonal and communication skills with a focus on collaboration and cooperation.
  • Demonstrated ability to understand operational and systems requirements of the business and apply them to process development and training.
  • Experience with CRM, Salesforce is highly regarded.
  • Quality Assurance experience in a call centre environment is essential.
  • Ability to provide feedback, training, and coaching to individuals.
  • Knowledge of B2B sales principles.
  • High-level attention to detail and proficiency in Microsoft Office and sales processes.
  • Excellent organisational and administrative skills.

What We Offer:

  • A competitive salary of $95,000 - $110,000 per annum, based on your qualifications and experience.
  • A comprehensive benefits package, including heavily discounted air travel for you and your family, flexible leave options, and access to thousands of rewards through our partnerships.
  • Ongoing training and coaching opportunities to support your career growth and development.
  • A supportive work environment that encourages diversity, inclusion, and wellbeing.

About Qantas:

Qantas Airways Limited is a leading airline company that values creativity, passion, and innovation. We offer a wide range of opportunities across our team, enabling you to grow both personally and professionally.

Our employee benefits program extends beyond travel, providing you with amazing perks and discounts that enhance your lifestyle. We're committed to supporting your wellbeing and career aspirations.

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