Customer Service Operations Manager

2 days ago

Melbourne, Victoria, Australia beBeeOperations Full time $60,000 - $80,000
Customer Service Operations Manager

We are seeking an experienced Customer Service Operations Manager to join our team. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences and ensuring seamless operational processes.

  • Job Description:
  • We are looking for a highly motivated and organized individual to oversee the day-to-day activities of our customer service operations. This includes managing customer inquiries, resolving issues, and providing timely responses to customer requests.
  • The successful candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and prioritize multiple tasks simultaneously.
  • You will also be responsible for collaborating with cross-functional teams to ensure alignment on customer-facing initiatives and identifying areas for process improvements.
  • Required Skills and Qualifications:
  • A minimum of 2 years of experience in a customer service or operations role, preferably in a membership-based organization or retail environment.
  • Proven track record of delivering exceptional customer service and meeting or exceeding customer satisfaction targets.
  • Strong organizational and time management skills, with the ability to manage competing priorities and deadlines.
  • Excellent written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Familiarity with inventory management systems and experience working with third-party logistics providers is an asset.
  • Benefits:
  • This is an exciting opportunity to join a dynamic and growing organization and contribute to the development of our customer service operations.
  • You will have the opportunity to work closely with a talented team of professionals who share your passion for delivering exceptional customer experiences.
  • We offer a competitive salary and benefits package, including opportunities for professional growth and development.
  • Others:
  • As a Customer Service Operations Manager, you will play a critical role in shaping the customer experience and driving business growth.
  • You will have the opportunity to make a real impact and contribute to the success of our organization.
  • If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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