Senior Customer Service Operations Manager
3 days ago
As a Senior Customer Service Operations Manager, you play a vital role in leading our customer service team across multiple channels.
- Develop and implement strategies to optimize productivity and deliver exceptional customer experiences.
- Lead cross-functional teams to drive accountability through performance-based metrics and ensure compliance to business commitments.
- Collaborate with stakeholders to leverage technology and develop customer service KPIs that meet or exceed agreed Service Level Agreements.
- Manage stocktakes, employee recognition programs, and internal stakeholder relationships to ensure seamless customer service delivery.
About You:
- Proven experience managing high-energy teams of 10-20 employees.
- Systems experience using Zendesk or similar platforms.
- Outstanding communication and problem-solving skills with the ability to think critically.
Looking After You:
- We offer a comprehensive benefits package, including staff discounts, private health insurance, and an employee assistance program.
- A safe working environment with opportunities for professional growth and development.
Genuine Parts Company is a global leader in the industrial and automotive aftermarket parts and service industry.
With over 8,000 team members in Asia Pacific and 60,000 globally, we propel people forward by providing innovative solutions and career opportunities.
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