Customer Service Manager
2 days ago
Job Overview:
">The Assistant Supervisor will play a pivotal role in overseeing daily operations, fostering strong customer relationships and providing strategic solutions that align with their business goals.
">Main Responsibilities:
">- ">
- Lead, manage and mentor a team of customer service and logistics professionals to promote a culture of accountability and continuous learning.">
- Engage with clients through regular meetings and reviews to understand evolving needs and ensure alignment with service expectations.">
- Oversight the day-to-day operations of logistics and transport services, ensuring timely, accurate and cost-effective delivery.">
- Address all service-related issues and customer complaints promptly and effectively.">
- Monitor and analyze KPIs, customer feedback and operational statistics to drive performance improvements.">
- Promote process optimization and innovation across customer service and logistics functions.">
Requirements:
">- ">
- Experience within a 3PL or Transport environment">
- Proven track record in Customer Relationship Management">
- Strong leadership and people management skills">
- Able to build genuine relationships with customers">
- Effective conflict resolution, negotiation and problem-solving skills">
About This Role:
">This is an exciting opportunity for a skilled professional to take on a key leadership position and drive business growth.
"],-
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