Strategic Renewal Account Manager

3 days ago

Sydney, New South Wales, Australia ELMO Software Full time

About the Opportunity

We are seeking a driven and customer-focused Strategic Renewal Account Manager to join our dynamic team at ELMO Software.

In this key role, you will be responsible for managing key customer accounts, promoting adoption, and ensuring renewals. You will have the opportunity to develop deep knowledge of our HR SaaS products and provide valuable insights to clients.

Key Responsibilities:

  • Client Relationship Management: Foster strong client relationships and serve as the primary contact for renewal inquiries.
  • Renewal Process Management: Proactively handle contract renewals, prepare proposals, and remove barriers to retention.
  • Customer Satisfaction: Ensure client satisfaction, resolve issues promptly, and promote high customer happiness.
  • Product Knowledge: Maintain extensive knowledge of our HR SaaS products and provide valuable insights to clients.
  • Quota-Based Role: Drive subscription renewal revenue, manage the sales cycle, and ensure accurate pipeline forecasting.
  • Strategic Sales & Order Management: Handle deals, encourage multi-year contracts, finalize quotes, and foster customer advocacy.

Desired Skills and Experience:

  • Bachelor's degree in Business, Marketing, Human Resources, or a related field.
  • 3+ years in renewals, account management, sales, or customer success, preferably in SaaS.
  • Proven track record of managing client relationships and achieving renewal targets.
  • Excellent communication, negotiation, and interpersonal skills; adept at building relationships and trust.
  • Strong organizational skills, attention to detail, and an analytical, data-driven approach to decision-making.
  • Proficiency with CRM software and other relevant tools; knowledge of HR practices is preferable.
  • Strategic thinker with the ability to develop and implement customer success strategies; committed to delivering exceptional customer experiences.

Benefits:

  • Holiday pay (12 weeks primary, 6 weeks secondary)
  • Birthday leave, YOU day each year, as well as connecting people leave (up to 6 weeks working from anywhere)
  • Inhouse Learning and Development initiatives
  • ELMO Social and Diversity clubs
  • Wellbeing initiatives such as boot camp, yoga etc.
  • Mental Health/EAP programs
  • Flare Benefits (great discounts, novated leasing, salary sacrifice)

Salary: Estimated $80,000 - $120,000 per annum based on experience and location, depending on qualifications and performance. We offer a competitive salary package that reflects your value to our organization. The total compensation package includes base salary plus additional benefits outlined above.

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