Desktop Support Specialist

3 days ago

Melbourne, Victoria, Australia Chandler Macleod Full time
About the Role

We are seeking an experienced Desktop Support Specialist to provide level 2 support to our clients. As a key member of our IT team, you will be responsible for delivering high-quality technical support and ensuring the smooth operation of our Windows 10/11 systems.

Key Responsibilities
  • Provide technical support for Windows 10/11 systems, including installation, configuration, and basic troubleshooting.
  • Install and troubleshoot software on user computers, ensuring smooth operation and resolving issues promptly.
  • Install and troubleshoot Canon printers, ensuring proper setup and connectivity.
  • Perform network patch cabling in Communications Rooms, including connections to patch panels.
  • Serve as a liaison between IT and the business, effectively communicating technical issues to non-technical stakeholders.
  • Utilize Incident/Request Management systems to manage and resolve support tickets efficiently (Level 2 Support).
Requirements
  • Strong exposure to Windows 10/11 operating systems.
  • Experience in software installation and basic troubleshooting.
  • Knowledge of printer installation (specifically Canon) and troubleshooting.
  • Familiarity with network patch cabling and Coms Room setups.
  • Excellent interpersonal and communication skills.
  • Experience with Incident/Request Management systems for ticket management and closure.
  • Ability to work some after-hours and weekend shifts as directed by the ICT Lead Site Coordinator.
Why Fujitsu?

We are an organization that values fairness, equality, and diversity. We strive to create an inclusive environment where our people can bring their full selves to work. As a Fujitsu employee, you will have access to tailored career paths, a global organization, and a reputation for excellence.

We offer a range of benefits, including flexible work arrangements, volunteering leave, and a commitment to diversity and inclusion. If you are passionate about technology and customer service, we encourage you to apply for this exciting opportunity.

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