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Desktop Support Specialist

2 months ago


Melbourne, Victoria, Australia Pyramid Global Technologies Full time
About the Role

We are seeking a highly skilled Desktop Support Specialist to join our team at Pyramid Global Technologies. As a key member of our IT operations team, you will be responsible for providing technical support and maintenance for our desktop systems.

Key Responsibilities
  • Build and configure laptops according to standard specifications
  • Troubleshoot application and OS issues faced by employees
  • Take actions as advised by the Manager related to IT policies
  • Update antivirus and windows patches
  • Communicate with employees regarding service requests and laptop allocation
  • Allocate and deallocate assets in the CMDB
  • Ensure all laptops and desktops are working properly
  • Respond to service issues in a timely manner
  • Provide technical support across the company
  • Keep track of the number of laptops and desktops in the store
  • Provide physical support to the core technical team in the server room
  • Serve as the first point of contact for customers seeking technical assistance
  • Direct unresolved issues to respective teams
  • Manage inventory of all IT assets
Requirements
  • Relevant qualifications preferred
  • ITIL V3 Foundation certification or equivalent experience
  • Approximately 3 years of experience working in IT support operations with a multi-platform environment
  • Experience with contact center support preferred
  • In-depth knowledge of Windows 10, Office 365, and other relevant technologies
  • Knowledge of troubleshooting multi-platform devices
  • Ability to work well in a team environment
  • Highly self-driven and able to operate with minimal supervision
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.