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Desktop Support Specialist
2 months ago
We are seeking a highly skilled Desktop Support Specialist to join our team at Pyramid Global Technologies. As a key member of our IT operations team, you will be responsible for providing technical support and maintenance for our desktop systems.
Key Responsibilities- Build and configure laptops according to standard specifications
- Troubleshoot application and OS issues faced by employees
- Take actions as advised by the Manager related to IT policies
- Update antivirus and windows patches
- Communicate with employees regarding service requests and laptop allocation
- Allocate and deallocate assets in the CMDB
- Ensure all laptops and desktops are working properly
- Respond to service issues in a timely manner
- Provide technical support across the company
- Keep track of the number of laptops and desktops in the store
- Provide physical support to the core technical team in the server room
- Serve as the first point of contact for customers seeking technical assistance
- Direct unresolved issues to respective teams
- Manage inventory of all IT assets
- Relevant qualifications preferred
- ITIL V3 Foundation certification or equivalent experience
- Approximately 3 years of experience working in IT support operations with a multi-platform environment
- Experience with contact center support preferred
- In-depth knowledge of Windows 10, Office 365, and other relevant technologies
- Knowledge of troubleshooting multi-platform devices
- Ability to work well in a team environment
- Highly self-driven and able to operate with minimal supervision
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.