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Senior Business Development Manager
1 month ago
As a key member of the FCM corporate team, you will be responsible for leading the customer, operational, and technical aspects of our business travel management services. With a customer-centric mindset and sound commercial sense, you will drive customer and people-related outcomes and business goals.
Key Responsibilities:
- Develop and implement business plans, key performance indicators, and key business deliverables to drive growth and profitability.
- Maintain the financial health of the business, ensuring optimal performance and efficiency.
- Build and nurture relationships with internal and external customers to deliver a compelling customer experience.
- Identify opportunities for continuous improvement and implement changes to enhance customer satisfaction and retention.
- Assess, troubleshoot, and provide solutions to a range of customer scenarios, ensuring exceptional customer service.
- Deliver FCM's marketing and product strategies, optimizing them within the area to drive business growth.
Requirements:
- Extensive travel industry experience, with a proven track record of success.
- Previous leadership experience in a customer-facing role, with a focus on customer satisfaction and retention.
- Drive and ambition to achieve and exceed goals, with a strong commercial sense.
- Superior presentation and negotiation skills, with the ability to communicate effectively with internal and external stakeholders.
- The ability to encourage and support the development of team members, with a high degree of emotional intelligence.
- Sound business acumen, with a deep understanding of the travel industry and its trends.
What's In It For You?
- Uncapped incentives, with opportunities for growth and development.
- Tailor your ideal work-life balance with hybrid arrangements, ensuring a healthy work-life balance.
- Free health and wellness consultations, with access to expert advice and support.
- Free financial planning consultations, with guidance on managing your finances and achieving your goals.
- Award-winning Flight Centre employee benefits, including social events, global career advancement opportunities, and leadership programs.
- The opportunity to play an integral role in the growth of the business, with a focus on customer satisfaction and retention.
- Travel discounts on flights, hotels, and insurance for you, your family, and friends.
