Current jobs related to Senior Technical Support Specialist - Sydney, New South Wales - ServiceNow
-
Senior Technical Support Specialist
2 weeks ago
Sydney, New South Wales, Australia Remote Staff Full timeJob Title: Senior Technical Support SpecialistAbout the Role:We are seeking a highly skilled Senior Technical Support Specialist to join our team at Remote Staff. As a Senior Technical Support Specialist, you will be responsible for providing level 3 support, troubleshooting and maintaining Azure virtual desktop, and ensuring the overall security of the...
-
Senior Technical Support Specialist
2 weeks ago
Sydney, New South Wales, Australia The Drive Group Full time**Job Opportunity:**We are seeking a highly skilled Senior Technical Support Specialist to join our team at The Drive Group.About the Role:As a Senior Technical Support Specialist, you will be responsible for providing expert-level technical support to our clients, including troubleshooting and resolving complex technical issues.You will work closely with...
-
Senior Technical Support Specialist
7 days ago
Sydney, New South Wales, Australia NICE Full timeJob OverviewWe are seeking a highly skilled Senior Technical Support Specialist to join our team at NICE. As a key member of our Technical Support team, you will be responsible for providing advanced-level technical support to our customers, managing high-impact technical cases, and working closely with internal stakeholders to ensure seamless customer...
-
Senior Technical Support Specialist
2 weeks ago
Sydney, New South Wales, Australia UKG Full timeCompany OverviewAt UKG, we're a leading provider of HR technology, serving over 80,000 customers across 150 countries. Our mission is to inspire every organization to become a great place to work through our award-winning solutions.Your RoleWe're seeking a skilled Technical Support Specialist to join our team. As a key member of our support operations,...
-
Technical Support Specialist
3 weeks ago
Sydney, New South Wales, Australia REAL TIME AUSTRALIA Full timeJob Title: Technical Support SpecialistWe are seeking an experienced Technical Support Specialist to join our team in Sydney. As a Technical Support Specialist, you will be responsible for providing technical support to our customers and partners, resolving complex technical issues, and collaborating with other team members to deliver exceptional customer...
-
Technical Support Specialist
2 weeks ago
Sydney, New South Wales, Australia Intercom Full timeAt Intercom, we're on a mission to redefine customer service and make internet business personal. We're looking for a Technical Support Specialist to join our team and help us achieve this goal.What's the opportunity?The Technical Support Specialist will be responsible for providing exceptional customer support to our users. This includes troubleshooting...
-
Senior Technical Support Specialist
3 weeks ago
Sydney, New South Wales, Australia Aptitude Software Full timeAbout Aptitude SoftwareWe're a leading provider of financial control and insights solutions, serving over 75 CFOs across four continents. Our team of experts is passionate about delivering software solutions that empower our clients to achieve their ambitions.Job SummaryWe're seeking a highly skilled Senior Technical Support Specialist to join our Second...
-
Technical Support Specialist
2 weeks ago
Sydney, New South Wales, Australia Microsoft Full timeOverviewAt Microsoft, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Technical Support Specialist, you'll play a critical role in helping us achieve this goal.Within our Customer Service & Support (CSS) organization, you'll be part of a team that builds trust and confidence for every person and...
-
Technical Support Specialist
2 weeks ago
Sydney, New South Wales, Australia Green Light Full timeJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Green Light. As a key member of our delivery team, you will provide exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support to end-users via phone, email, and in-personInvestigate and resolve technical...
-
Senior Technical Specialist
4 weeks ago
Sydney, New South Wales, Australia Kinexus Full timeJob Title: Senior Technical SpecialistWe are seeking a highly skilled Senior Technical Specialist to join our team in Sydney. This is a key position that will play a critical role in delivering real capability to our clients.The Role:Elicit and refine system requirementsEnforce design, system, and specificationsPlan, document, and execute Verification and...
-
Senior Technical Support Specialist
2 weeks ago
Sydney, New South Wales, Australia Legal Aid NSW Full timeAbout the RoleThe Senior Field Support Officer is responsible for delivering technical support across the TAFE community, both virtually and onsite. This role requires strong technical skills to service wide-ranging troubleshooting requests, with a focus on customer service and support.About YouAs a Senior Field Support Officer, you will be responsible for...
-
Senior Technical Specialist
2 weeks ago
Sydney, New South Wales, Australia IOOF Holdings Limited Full timeThe OpportunityWe are seeking a skilled Senior Technical Specialist to join our close-knit team. This role involves designing, developing, and maintaining robust application software solutions using our technology.As a Senior Technical Specialist, you will play a pivotal role in crafting innovative cloud-based solutions, troubleshooting and resolving issues,...
-
Senior Technical Support Specialist
3 weeks ago
Sydney, New South Wales, Australia ServiceNow Full timeJob Title: Senior Technical Support EngineerAt ServiceNow, we're committed to delivering exceptional customer experiences through our innovative AI-enhanced technology. As a Senior Technical Support Engineer, you'll play a critical role in guiding our customers through critical issues, ensuring timely and effective case resolution.Key...
-
Senior Technical Support Specialist
3 weeks ago
Sydney, New South Wales, Australia UKG Full timeJob Title: Senior Technical Support EngineerAt UKG, we're on a mission to inspire every organization to become a great place to work through our award-winning HR technology. As a Senior Technical Support Engineer, you'll play a critical role in helping our customers succeed by providing expert technical support and guidance.Responsibilities:Develop in-depth...
-
Technical Support Specialist
4 weeks ago
Sydney, New South Wales, Australia REAL TIME AUSTRALIA Full timeJob Title: Technical Support SpecialistWe are seeking an experienced Technical Support Specialist to join our team in Sydney. As a Technical Support Specialist, you will be responsible for providing technical support to our customers and partners, resolving complex technical issues, and collaborating with other team members to deliver exceptional customer...
-
Senior Technical Support Specialist
3 weeks ago
Sydney, New South Wales, Australia ServiceNow Full timeJob Title: Senior Technical Support EngineerAt ServiceNow, we're looking for a highly skilled Senior Technical Support Engineer to join our global team. As a key member of our support organization, you'll play a critical role in ensuring our customers receive exceptional technical support and guidance.Key Responsibilities:Resolve complex technical issues for...
-
Technical Support Specialist
4 weeks ago
Sydney, New South Wales, Australia Remote Staff Full timeTechnical Support Specialist Job DescriptionWe are seeking a highly skilled and dynamic Technical Support Specialist to join our team at Remote Staff. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support via email, phone, and...
-
Senior Technical Support Engineer
21 hours ago
Sydney, New South Wales, Australia REAL TIME AUSTRALIA Full timeJob Title: Cloud Software Support SpecialistOverview: We are seeking an experienced Technical Support Specialist to join our Global Technical Support team. The ideal candidate will have a strong background in application support, front-end, and web support, with excellent troubleshooting skills and experience working with dynamic HTML components, AJAX,...
-
Technical Support Specialist
2 weeks ago
Sydney, New South Wales, Australia REAL TIME AUSTRALIA Full timeJob Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at REAL TIME AUSTRALIA. As a Technical Support Specialist, you will be responsible for managing and resolving challenging issues for our partners and customers. This includes developing subject matter expertise and collaborating with other...
-
Senior Technical Support Specialist
3 weeks ago
Sydney, New South Wales, Australia ServiceNow Full timeJob Title: Senior Technical Support EngineerAt ServiceNow, we're looking for a highly skilled Senior Technical Support Engineer to join our global team. As a key member of our support organization, you'll play a critical role in ensuring our customers receive timely and effective case resolution.Key Responsibilities:Resolve technical cases created by...
Senior Technical Support Specialist
2 months ago
We are seeking a highly skilled and experienced Technical Support Engineer to join our team at ServiceNow. As a Senior Technical Support Specialist, you will be responsible for managing and resolving complex technical issues for our customers, focusing on ServiceNow Technologies.
Key Responsibilities- Manage and resolve the most challenging technical issues for the ServiceNow Technical Support team, focusing on ServiceNow Technologies.
- Be the last point of escalation within the technical support department and mentor junior team members in various technologies.
- Develop a strong understanding of the ServiceNow platform and its various components.
- Provide exceptional customer service and support, ensuring high levels of customer satisfaction.
- Collaborate with cross-functional teams to resolve technical issues and improve overall customer experience.
- Well-developed experience implementing, maintaining, or supporting three or more of the following:
- Strong knowledge on LDAP/Active Directory, SSO or other authentication or user management systems (e.g. Azure AD, Okta, SAML, SiteMinder).
- Strong understanding of Email Infrastructure (e.g. Exchange, Office 365, Postfix).
- Advance knowledge on Web Services (consuming or providing) (SOAP, REST).
- Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations.
- Strong knowledge on OAuth and OIDC.
- Strong working knowledge on Network infrastructure.
- JavaScript development skill for the purposes of writing and troubleshooting.
- Computer Science degree or equivalent.
- 5+ years providing customer-facing technical support (Web-based products or e-commerce preferred).
- Strong interpersonal communication skills are essential.
- ServiceNow Admin or Development experience is highly desirable.
- Experience providing SaaS/PaaS support.
- A fundamental understanding of ITIL framework.
- Experience diagnosing performance-related issues.
- Experience using tools like Splunk/Wireshark and understanding of common SaaS cloud and on-premise infrastructure components.
- Java and PowerShell development skill for the purposes of troubleshooting.
- Advance knowledge of the components in a web applications stack.
- Experience with relational databases (e.g. MySQL, Oracle).
- Experience using Linux/Unix or Microsoft Server.
- Strong knowledge on OAuth and OIDC.
At ServiceNow, we offer a dynamic and supportive work environment that encourages growth and development. As a Senior Technical Support Specialist, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and make a meaningful contribution to our customers' success.
We are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome candidates from diverse backgrounds and experiences, and we believe that skills and experience are transferable.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
