Customer Experience Specialist
2 weeks ago
**Job Summary:**
We are seeking a highly skilled Customer Experience Specialist to join our team at Intertek. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the best possible experience.
**Key Responsibilities:
- Resolve customer inquiries in a timely and professional manner via phone, email, and/or chat.
- Owning complex issues to resolution, with regular progress updates to customers.
- Promote the benefits of using our online store, helping customers to self-serve for future purchases.
- Stay up-to-date with industry changes to understand how SAIG products/services meet customer needs.
- Identify opportunities for new solutions and refer qualified leads from customers to Sales.
- Achieve or exceed agreed KPIs to meet overall team goals for the best customer experience possible.
**Requirements:
- High School Certificate (HSC) or equivalent.
- Customer Service Institute of Australia (CSIA): Certified Customer Service Professional, or similar (desired).
- Work experience in a customer-facing role, preferably in an inbound contact center environment.
- Proficiency in Salesforce and data entry skills.
- Mastery of Microsoft Office Basic or higher (MS Word, Excel, PowerPoint).
**Competencies:
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- Attention to detail and organizational skills.
- Flexibility and adaptability in a fast-paced environment.
**What We Offer:
- A competitive salary of $60,000 - $80,000 per annum, depending on experience.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- A comprehensive benefits package, including health insurance and retirement plan.
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