Customer Experience Specialist

2 weeks ago


North Sydney Council, Australia INTERTEK Full time

**Job Summary:**

We are seeking a highly skilled Customer Experience Specialist to join our team at Intertek. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the best possible experience.

**Key Responsibilities:

  • Resolve customer inquiries in a timely and professional manner via phone, email, and/or chat.
  • Owning complex issues to resolution, with regular progress updates to customers.
  • Promote the benefits of using our online store, helping customers to self-serve for future purchases.
  • Stay up-to-date with industry changes to understand how SAIG products/services meet customer needs.
  • Identify opportunities for new solutions and refer qualified leads from customers to Sales.
  • Achieve or exceed agreed KPIs to meet overall team goals for the best customer experience possible.

**Requirements:

  • High School Certificate (HSC) or equivalent.
  • Customer Service Institute of Australia (CSIA): Certified Customer Service Professional, or similar (desired).
  • Work experience in a customer-facing role, preferably in an inbound contact center environment.
  • Proficiency in Salesforce and data entry skills.
  • Mastery of Microsoft Office Basic or higher (MS Word, Excel, PowerPoint).

**Competencies:

  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Attention to detail and organizational skills.
  • Flexibility and adaptability in a fast-paced environment.

**What We Offer:

  • A competitive salary of $60,000 - $80,000 per annum, depending on experience.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A comprehensive benefits package, including health insurance and retirement plan.


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